Reply by SMS-NA

As part of our cooperation with Pissed Consumer, it was brought to our attention that you expressed a concern in a posting regarding your experience with SMS.

To make sure all issues are resolved in a timely and satisfactory manner, SMS have retained the services of ClientSRV, LLC to assist clients in resolving their concerns. Please contact ClientSRV at 224-676-7565 x. 11071 between 7:00 AM – 4:00 PM CST at your earliest convenience.
Author's
Sterling, Virginia
1.0
Details
Customer service
Staff
0 comments

Someone from SMS-NA came to my company at 8a and said he had an appointment with our president. The staff called the president and found out there was no appointment; the guy had called the day before asking if he could "drop off a business card" and asked when we open. The president said he had told him he could drop off a card, and someone is here at 8a.

The staff told the SMS-NA employee he would have to call for an appointment. Later I got a call from SMS-NA and put them through to the president's voicemail. Later I got another call claiming to be from the office of an SMS-NA employee as if they are important and their time is too valuable to call themselves. I put that call into the voicemail, too.

That evening the president gave the business card to me and asked me to let them know he is not interested. The business card indicates the SMS-NA employee is "Dennis J. Pluth, Senior Area Manager".

Again today I got another call from SMS-NA and I explained that the president of my company is not interested. He responded "How do you know, I have not told you anything". I said, are you with SMS-NA? "Yes." I have your business card here that the president gave me and asked me to let you know he is not interested. He then hung up on me before I could ask to be put on the "do not call list", but since I have their phone number I called and explained the rude behavior and asked to be put on the "do not call list". I also let them know that being so dishonest at the start does not make their company look good.

Reason of review: Poor customer service.

Preferred solution: Not to be contacted ever again and for the company to become legitimate or end..

I didn't like: Pretended to have appointment, Called three times instead of waiting for call back, Hung up on me when i said not interested, Pretended to call on behalf of important and busy colleague, Pretended to call on behalf of important colleague.

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