SMS-NA's reply to:

SMS-NA - Dishonest and rude

As part of our cooperation with Pissed Consumer, it was brought to our attention that you expressed a concern in a posting regarding your experience with SMS.

To make sure all issues are resolved in a timely and satisfactory manner, SMS have retained the services of ClientSRV, LLC to assist clients in resolving their concerns. Please contact ClientSRV at 224-676-7565 x. 11071 between 7:00 AM – 4:00 PM CST at your earliest convenience.
ID
#841544 Review #841544 is a subjective opinion of poster.
Cons
  • Hung up on me when i said not interested
  • Pretended to call on behalf of important and busy colleague
  • Pretended to have appointment
Reason of review
Poor customer service
Preferred solution
Not to be contacted ever again and for the company to become legitimate or end.
Tags
  • cold calls

Someone from SMS-NA came to my company at 8a and said he had an appointment with our president. The staff called the president and found out there was no appointment; the guy had called the day before asking if he could "drop off a business card" and asked when we open. The president said he had told him he could drop off a card, and someone is here at 8a.

The staff told the SMS-NA employee he would have to call for an appointment. Later I got a call from SMS-NA and put them through to the president's voicemail. Later I got another call claiming to be from the office of an SMS-NA employee as if they are important and their time is too valuable to call themselves. I put that call into the voicemail, too.

That evening the president gave the business card to me and asked me to let them know he is not interested. The business card indicates the SMS-NA employee is "Dennis J. Pluth, Senior Area Manager".

Again today I got another call from SMS-NA and I explained that the president of my company is not interested. He responded "How do you know, I have not told you anything". I said, are you with SMS-NA? "Yes." I have your business card here that the president gave me and asked me to let you know he is not interested. He then hung up on me before I could ask to be put on the "do not call list", but since I have their phone number I called and explained the rude behavior and asked to be put on the "do not call list". I also let them know that being so dishonest at the start does not make their company look good.

SMS-NA's reply to:

SMS-NA - Very rude, pushy and disrespectful

As part of our cooperation with Pissed Consumer, it was brought to our attention that you expressed a concern in a posting regarding your experience with SMS.

To make sure all issues are resolved in a timely and satisfactory manner, SMS have retained the services of ClientSRV, LLC to assist clients in resolving their concerns. Please contact ClientSRV at 224-676-7565 x. 11078 between 8:00 AM – 4:00 PM CST at your earliest convenience.
ID
#655543 Review #655543 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Stop calling us.

These guys call repeatedly even after we have stated numerous times that we're not interested in their services. Today's scam was a sales rep calling and claiming to have an appointment with our president, airplane tickets booked and to have a "signed contract".

When we questioned this, the sales rep got belligerent and we ended up having to hang up on him.

Enough!

We shouldn't have to call someone else to get these guys to stop calling- I think we have made that pretty clear to them. I fail to see what good it will do to contact someone else.

SMS-NA's reply to:

SMS-NA - Very pushy and rude

To make sure all issues are resolved in a timely and satisfactory manner, SMS have retained the services of ClientSRV, LLC to assist clients in resolving their concerns. Please contact ClientSRV at 224-676-7565 x. 11078 between 8:00 AM – 4:00 PM CST at your earliest convenience.
ID
#651770 Review #651770 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Never have this guy call me again
Tags
  • Todd Young

A gentleman Todd Young walks into my business in Spring Lake, MI claiming to have an appointment. Goes into a sales pitch and want me to sign for a "no obligation" service.

After reading the fine print this "no obligation" service would have cost my company $1300.00 and even more if I actually let them "work" on making my business more profitable for me. I searched the company SMS-NA and his name and was not surprised to find reviews exactly like the one I'm describing.

I am glad I read the fine print and even more glad I didn't sign anything with this guy.

Contact SMS-NA Customer Service

Mailing Address:
1267 Barclay Blvd
Buffalo Grove, Illinois 60089
Contact SMS-NA Customer Service