What Their Customers Are Saying ?

All testimonials are provided and verified by SMS-NA. Verified testimonials on Opinion Corp is a paid feature of the platform.

Provided valuable information and results

SMS-NA
I started working with this company after I received a call from someone on their sales team. I usually do not follow up on sales calls but I am glad I listened to their pitch. We have been talking back and forth since then. They have been competent and professional in all our dealings and I have been impressed with them so far.
Read

SMS-NA - SMS consulting review

SMS-NA
We had SMS in our office for a few weeks at the end of last year and I have nothing but positive things to say about the experience. At first we just signed up for a free analysis but after their presentation we decided to hire them on for some consulting services and for help implementing some of the bullet points from their analysis. We agreed on a specific scope of items that would be completed so we could keep costs under control. They were... Read more

SMS-NA - I would like to express my satisfaction with the work we had performed by SMS

SMS-NA
I would like to express my satisfaction with the work we had performed by SMS during the last couple of months. The gentleman they sent over was diligent, effective and a pleasure to work with. I feel like SMS supported me throughout the process helping me get additional loans and advice. Early in the process they also provided good insights and recommendations. My team learned as well, and they enjoyed working with SMS. We have reduced costs in... Read more

By the end of our engagement I was more confident than when we first started

I and my husbands experience was overall a positive one. SMS sent two different analysts over the course of our engagement. We never got a reason why we had a switch halfway through but the person they sent as a replacement was more than capable enough to get us to the finish line. Only time will tell how much of an effect the recommended changes will make, but I am optimistic.
View full review
ID
#1948691 Review #1948691 is a subjective opinion of poster.

Really helped us

We were having some issues with our QB point of sale system not properly connecting to our bookkeepers QB installation. This was driving us nuts and really causing issues with our reporting and general accounting. We had used SMS in the past for some consulting and succession planning, so we ended up having them come back in and fix these issues. They were able to diagnose and figure out the issue in just a few hours. Thanks again!
View full review
ID
#1905580 Review #1905580 is a subjective opinion of poster.
Location
Lehi, Utah
SMS-NA's reply to:

Dishonest and rude

As part of our cooperation with Pissed Consumer, it was brought to our attention that you expressed a concern in a posting regarding your experience with SMS.

To make sure all issues are resolved in a timely and satisfactory manner, SMS have retained the services of ClientSRV, LLC to assist clients in resolving their concerns. Please contact ClientSRV at 224-676-7565 x. 11071 between 7:00 AM – 4:00 PM CST at your earliest convenience.
ID
#841544 Review #841544 is a subjective opinion of poster.
Cons
  • Pretended to have appointment
  • Pretended to call on behalf of important and busy colleague
  • Hung up on me when i said not interested
Reason of review
Poor customer service
Preferred solution
Not to be contacted ever again and for the company to become legitimate or end.

Someone from SMS-NA came to my company at 8a and said he had an appointment with our president. The staff called the president and found out there was no appointment; the guy had called the day before asking if he could "drop off a business card" and asked when we open. The president said he had told him he could drop off a card, and someone is here at 8a.

The staff told the SMS-NA employee he would have to call for an appointment. Later I got a call from SMS-NA and put them through to the president's voicemail. Later I got another call claiming to be from the office of an SMS-NA employee as if they are important and their time is too valuable to call themselves. I put that call into the voicemail, too.

That evening the president gave the business card to me and asked me to let them know he is not interested. The business card indicates the SMS-NA employee is "Dennis J. Pluth, Senior Area Manager".

Again today I got another call from SMS-NA and I explained that the president of my company is not interested. He responded "How do you know, I have not told you anything". I said, are you with SMS-NA? "Yes." I have your business card here that the president gave me and asked me to let you know he is not interested. He then hung up on me before I could ask to be put on the "do not call list", but since I have their phone number I called and explained the rude behavior and asked to be put on the "do not call list". I also let them know that being so dishonest at the start does not make their company look good.

SMS-NA's reply to:

Very rude, pushy and disrespectful

As part of our cooperation with Pissed Consumer, it was brought to our attention that you expressed a concern in a posting regarding your experience with SMS.

To make sure all issues are resolved in a timely and satisfactory manner, SMS have retained the services of ClientSRV, LLC to assist clients in resolving their concerns. Please contact ClientSRV at 224-676-7565 x. 11078 between 8:00 AM – 4:00 PM CST at your earliest convenience.
ID
#655543 Review #655543 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Stop calling us.

These guys call repeatedly even after we have stated numerous times that we're not interested in their services. Today's scam was a sales rep calling and claiming to have an appointment with our president, airplane tickets booked and to have a "signed contract".

When we questioned this, the sales rep got belligerent and we ended up having to hang up on him.

Enough!

We shouldn't have to call someone else to get these guys to stop calling- I think we have made that pretty clear to them. I fail to see what good it will do to contact someone else.

SMS-NA's reply to:

Very pushy and rude

To make sure all issues are resolved in a timely and satisfactory manner, SMS have retained the services of ClientSRV, LLC to assist clients in resolving their concerns. Please contact ClientSRV at 224-676-7565 x. 11078 between 8:00 AM – 4:00 PM CST at your earliest convenience.
ID
#651770 Review #651770 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Never have this guy call me again

A gentleman Todd Young walks into my business in Spring Lake, MI claiming to have an appointment. Goes into a sales pitch and want me to sign for a "no obligation" service.

After reading the fine print this "no obligation" service would have cost my company $1300.00 and even more if I actually let them "work" on making my business more profitable for me. I searched the company SMS-NA and his name and was not surprised to find reviews exactly like the one I'm describing.

I am glad I read the fine print and even more glad I didn't sign anything with this guy.

SMS-NA's reply to:

Constant, Annoying Sales Calls

As part of our cooperation with Pissed Consumer, it was brought to my attention that you expressed a concern in a posting regarding your experience with our company.
To make sure all issues are resolved in a timely and satisfactory manner, we have retained the services of ClientSRV, LLC to assist clients in resolving their concerns. Please contact ClientSRV at 224-676-7565 x. 11078 between 8:00 AM – 4:00 PM CST at your earliest convenience.
ID
#453694 Review #453694 is a subjective opinion of poster.

I don't even know what this company is selling but they call our business constantly. They ask for various executives by first name and are very evasive when a receptionist attempts to find out the name of the caller and the reason for the call.

They will also act like they have made prior contact or are friends and ask for the executives' cell phone numbers.

Thankfully our receptionist are smart enough to realize these are sales calls, but they call several times a week. The annoyance and deception are enough to prevent us from ever hiring them to perform B2B marketing for us.

SMS-NA's reply to:

RUDE NASTY AGENTS CALLING ALL THE TIME

As part of our cooperation with Pissed Consumer, it was brought to my attention that you expressed a concern in a posting regarding your experience with our company.

To make sure all issues are resolved in a timely and satisfactory manner, we have retained the services of ClientSRV, LLC to assist clients in resolving their concerns. Please contact ClientSRV at 224-676-7565 x. 11078 between 8:00 AM – 4:00 PM CST at your earliest convenience.
ID
#442134 Review #442134 is a subjective opinion of poster.

I took another call from an agent from SMS to ask them to please stop calling my business. In their typical fashion, their agent got arrogant, talked over me and had to hang up on them just like before because they will not take no for an answer.

They treat me like I cannot run our business without them and will not tell me the nature of their business. Their opening line to our receptionist is that they are calling to confirm their appointment with me. My girls fall for it and I get on the phone to tell them not to call me again. Never works and I am really sick and tired of it!

It's a shame. They may provide a nice service but I would never give them the time of day to learn about it!

SMS-NA's reply to:

VULGAR REP

As part of our participation in Pissed Consumer’s satisfaction program, we were notified
that you expressed a concern regarding your experience with our company.

SMS-NA, LLC (SMS), is a marketing company provider for several companies in a
variety of industries. SMS, and the companies it represents, works to increase the sales,
improve productivity, increase profitability, and improve the ease of operations of
small- to medium-sized companies, while helping business owners reach their maximum
potential and secure their financial future.

Based on the information provided in the complaint the issue was already addressed by
one of our ClientSRV’s representatives and no further action is required.

Should you have any additional questions or comments, please contact ClientSRV at 224-
715-3190 or via email at clientservices@clientsrv.com.
ID
#345489 Review #345489 is a subjective opinion of poster.

I too was contacted by SMS Corporation by someone identifyiny himself as Eric Taylor. His telephone number is 305 744 3001.

Eric started with a barrage of questions about my company. He said he had been referred to my company. After I asnswered the first few I asked him about his company and what he wanted. He became very agitated and started swearing at me.

I inturn gave him a few choice words and hung up. These guys have been calling me for months and I have had enough. I reported them to the FCC.

I then call Randy at the office number provided in another complaint and sked to be removed from their call list. He said he would do it immediately and thanked be for telling him about Eric.

Time will tell if the calls stop.

SMS-NA's reply to:

SMS Company lies to get information about your company

As part of our participation in Pissed Consumer’s satisfaction program, we were notified
that you expressed a concern regarding your experience with our company.

SMS-NA, LLC (SMS), is a marketing company provider for several companies in a
variety of industries. SMS, and the companies it represents, works to increase the sales,
improve productivity, increase profitability, and improve the ease of operations of
small- to medium-sized companies, while helping business owners reach their maximum
potential and secure their financial future.

Based on the information provided in the complaint we were unable to identify your
business. Please provide us with the name of your company and business phone
number(s) so we can investigate this matter further and place your company on our
internal Do Not Call list and block the number(s) electronically.

Should you have any additional questions or comments, please contact ClientSRV at 224-
676-7565 or via email at clientservices@clientsrv.com.
ID
#307018 Review #307018 is a subjective opinion of poster.

This company has called two days in a row, digging for information. They stated they were interested in getting a quote when they called yesterday.

I suspected it was a scammer from the multiple voices in the background and didn't put the call through. Glad I didn't - when I asked if I could get a number and have their call returned, "John" told me he was not in the office and calling from his cell phone, so he would have to call back himself. Hmmm.

This morning "Leslie" called about a "business matter" (different approach), and I wouldn't put the call through. They are scammers and they need better script material!!

1 comment
Anonymous
#466640

Hey everyone in Canada, we have the same problem here with these leeches. I had someone call last week from ABS wanting to set up a meeting, what made me suspicious is that after I agreed to it the guy suddenly said his company was SMS.

I already got conned by another one of these "consulting" firms, Lake Hart Associates. Be very aware of these guys as well, exactly the same scam! Let me tell you my experience with Lake Hart- same pitch, they will come in and do a business analysis for you, it will cost you just under a 1000 dollars and you only have to pay if you like their work. I did end up paying as I found their analysis somewhat useful.

After the guy finished that analysis, thats where the real pitch comes in. They will help you with growing your business by finding "efficiencies" in your business and also getting you leads on new potential customers. And for this you will "only" have to pay $15,000 per week!!!!! I wont get into further details on this, lets just say that the whole thing is a complete scam.

Useless information for a price that is close to mafia extortion money! SMS, ABS or whatever these *** call themselves operate under the same principle.

They sent a guy out to see me today and I told him to leave, and yes they are disorganized because they couldnt even get this so called agreement faxed over last week for me to look over and sign. What a joke lol

Contact SMS-NA Customer Service

Website:
www.sms-na.com
Mailing Address:
1267 Barclay Blvd
Buffalo Grove, Illinois 60089
United States
Phone:
(224) 676-7533
Contact SMS-NA Customer Service